Returns & Refund Policy

At Bike BLVD, we understand that sometimes customers would like to return an item. We want to ensure your satisfaction with your purchase, so we have implemented a Returns & Refund Policy. Please review the details below:

  1.  Eligibility:

    • This policy applies to items that are in their original condition, unopened, and unused.
    • The policy is applicable for 30 days of item delivery. Please refer to your original purchase receipt or contact our customer service for the exact timeframe.

  2.  Restocking Fee:

    • In order to cover administrative and handling costs associated with processing returns, we charge a restocking fee of the shipping fees involved in the return plus 12.5% of the item's original price.
    • The restocking fee will be deducted from the refund amount.

  3.  Return Process:

    • To initiate a return, please contact our customer service within the eligible timeframe mentioned above.
    • Our customer service representative will guide you through the return process and provide you with a packing slip.
    • Ensure that the item is securely packaged and include all original accessories, manuals, and packaging materials.
    • We will provide shipping labels for the return.
    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
    • To return your product, you should mail your product to: Unit 31, 5-11 Tariff Ct, WERRIBEE, VIC, 3030, Australia.

  4. Refund:

    • Once we receive the returned item and verify its condition, we will process the refund.
    • The refund amount will be the original purchase price minus the restocking fee.
    • Refunds will be issued using the original payment method, unless otherwise specified.

  5. Exceptions:

    • Certain items may be non-returnable or subject to additional conditions, such as perishable goods, personalized items, software, etc. Please check our refunds and returns exceptions for more information.

Please note that this policy is subject to change and may vary based on specific circumstances or promotions. We strive to provide fair and transparent return policies to ensure your satisfaction as our valued customer.

If you have any questions or require further assistance, please don't hesitate to contact our customer service team at contact@bikebvld.com.au.