We have a 30 day returns policy which can be found here:
https://www.bikeblvd.com.au/pages/change-of-mind-incorrect-item-purchased-policy
Items purchased incorrectly can be completely refunded upon meeting the conditions set in the Refund Policy above.
For items being returned (not due to item defect or incorrectly sent items), we charge a re-stocking fee.
This amount will be deducted from the total refund once the item is returned in their original condition, unopened, and unused.
Please refer to our return and refunds policy:
https://bikeblvd.com.au/pages/change-of-mind-incorrect-item-purchased-policy
All items being returned to us should include tracking.
Once arrived in our store / warehouse, please allow 2-3 business days for us to sort your case.
To initiate a return, please view this step-by-step process here:
https://www.bikeblvd.com.au/pages/how-to-process-a-return
Our Returns and Refund Policy can be found here:
https://bikeblvd.com.au/pages/change-of-mind-incorrect-item-purchased-policy
Let me know if you have any questions, concerns and if you'd like to go ahead please contact us via email with your order number ("BB-xxx").
contact@bikeblvd.com.au
We do everything in our power to ensure that you receive the items you have purchased, but if you have received a wrong item, please let us know via email.
We will send the correct item out at no additional cost.
Depending on the incorrect item sent, we may send you a return mail slip for you to send back to us.
After approval of return,
1. Pack the item securely, including all original accessories (if applicable).
- It should be in a box or wrapped in a satchel / plastic bag securely.
2. Include your order number or a copy of the approval message email inside the package.
3. Ship the item using a carrier of your choice (tracked shipping is recommended).
Important Notes:
Customers must cover return shipping costs unless the item is damaged or defective.
We are not responsible for lost or damaged returns, so we recommend using a tracked service.
Once we receive and inspect the item, we will process your [refund/replacement] and notify you.
Once your return has been processed, we will refund you and send you a confirmation email.
We will refund the amount according to the payment method that you have used when ordering.
Refunds are issued to the original payment method within Shopify. Please allow 24-48 hours for processing.
Dispatch of items will be within 1 - 6 Business Days of purchase depending on stocking. Delivery will be approx. 2-5 Business Days of dispatch unless otherwises stated by our main carrier, Australia Post or special orders. For more information on dispatching, please read here.
If your item has not arrived by the end of the expected delivery date, please send us a message.
Please note, once we have sent you the tracking, the shipping times will be out of our control. It will be best to contact the carrier's cusomter support and enquire directly through them.
Yes we do! Feel free to contact us directly with your requested item and we can calculate costs internally.
You can contact us here:
Yes, you can change your delivery address if your order hasn’t shipped.
Log in to your account, find the order, and select "Edit shipping address."
We recommend updating your address before ordering, as once shipped, neither delivery nor invoice addresses can be modified.
Once shipped, you’ll receive an email with tracking information. You can also log in to "My Account" under "My Orders" to access shipment tracking details and carrier contact info.
We ship worldwide! If your country isn’t available as a delivery option, contact us, and we’ll check shipping availability. Some brands may have country restrictions.
You can download your invoice in "My Account" once the order ships. If it’s not available, please contact us.
Standard shipping to Australia has a flat rate, shown at checkout. Promotional rates may apply. Check product descriptions for additional costs on bulky items or international orders.
For standard sized items (within AusPost's limits - under 108cm in length or 25kg) we use AUSTRALIA POST. In the occasion your parcel is not sendable by Australia Post, we aim to use TNT Express (now FEDEX), Couriers Please and Aramex.
You can also always find all information regarding your order by logging into MY ACCOUNT.
For local deliveries (option can be selected at checkout for destinations within 5km of our store), one of our friendly mechanics will be in contact for delivery.
If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.
If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.
You also can contact the courier to have more details about your parcel. More info should be included in the tracking website.
We may have the parcel returned to us because the courier was unable to deliver the parcel to your address.
If the parcel could not be delivered within 2 weeks, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:
- The address is incorrect.
- No one has been able to pick up the parcel during the 2 week period at the collection point.
- The parcel has been refused by the customer. For orders shipped outside of the European Union, any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the original shipping costs.
In this case, we will contact you as soon as our warehouse staff recieve the package. If we have yet to contact you please let us know.
YES! Your shipping address may be different than your billing address. When ordering please make sure that you enter your correct and complete addresses. The address in the billing information should match the address that is associated with your bank card.
Billing addresses that do not match with the bank card's billing address may be marked as fraudulent causing our system to cancel the order.
Once the parcel has been shipped to the customer, there"s no way to stop it.
Shipping companies come every day to pick up all the parcels for customers at 4:30PM AEST /AEDT.
All the orders placed before this time will aim to be shipped asap. Once tracking is sent, we will not be unable change shipping addresses.
If you want to cancel an order before it has been shipped to you, we"ll refund the money you paid for the products including shipping costs.
Yes, we ship standard items to PO Boxes when accepted.
If we find a stock error during packing, we’ll contact you to either:
1. ship available items and refund the missing item
2. wait for items to be available given we have an eta on next stock replenishment
3. cancel the order.
If the driver completed the delivery, then the package"s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don"t require a signature can be left in a safe place at the driver"s discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor"s house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.
Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.
In order to submit the claim, please contact us with all the completed details above.
Yes! Ordering on our website is very safe! We make sure all payments are secure.
When you order, your bank info is sent safely to our server, and it’s never saved. We use a standard internet safety system called SSL to keep everything private.
To place an order, follow these steps:
You’ll get an order confirmation by email. Your account will also be created, and you can log in using your email and password.
To check your basket, click the basket icon at the top right of the page. You’ll see everything you’ve added. You can change the quantity using the +/- buttons or remove an item by clicking “Delete.”
To add an item, pick how many you want and click “Add to Basket.” If you want to change the quantity, use the +/- buttons next to the item in your basket. The price will update.
Alternatively, inputting a number in the box will result in that quantity of items being added to your basket.
Click on the basket icon at the top right, then click “Delete” next to the item you want to remove. The price will update.
Click the basket icon at the top right. Use the +/- buttons next to the item you want to change. The price will update automatically.
Our stock is always being updated, so adding something to your basket doesn’t hold it for you. If another customer buys it first, it may disappear from your basket.
Sale prices don’t last in your basket. When a sale ends, the price updates. To keep the sale price, try to order as soon as possible.
After you finish checkout, a receipt will show on your screen with all the details. You can also print it.
We’ll email you a confirmation too. You can find all your order details by logging into your account.
If you forgot your password, enter your email and click “Send.” You’ll get an email with a link to reset it. It might go to your junk/spam folder, so check there if you don’t see it right away.
Yes! When we ship your order, we’ll email you the tracking info. You can also log in to your account for updates.
We have lots of items in stock, but some need to be ordered. When you pick an item, the delivery date will show.
The delivery date depends on what’s in stock and shipping times.
If you need an item ASAP, please let us know before ordering to see if we have it in store ready to go.Usually items take 2-3 business days for us to get in stock (we order every second business day from our suppliers who are located throughout AUSTRALIA).
Remember, the delivery date is just an estimate and might change. We’ll let you know if there’s a delay.
When checking out, please fill in all the neccesary information.
Once completed, contact us with your order number for a invoice.
Make sure to provide us with all the necessary information you require in the invoice.
YES we do! Please contact our team here and let us know your requirements.
Keep in mind, we can get the items ready for shipping but won't be able to release it once payment has been cleared.
You can contact us here or on:
contact@bikeblvd.com.au
If you don’t see the “buy button,” it may mean the item is out of stock or not available in your country. Feel free to contact us if you need help finding what you want!
Our contact information page is here:
https://bikeblvd.com.au/pages/contact-us
Before contacting, please ensure you have viewed all related answers in our FAQs page (this page here). We have spend hours collecting and answering the most common questions in hopes to help you sooner. Nonethless, we will be in touch if you contact us.
We are located in the suburbs of WERRIBEE, 3030 and operate in the same business as SUPATAN BIKES CO.
Feel free to learn more about us here:
