Returns & Refunds Exceptions

 

Non-Returnable Items:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software products
• Some health and personal care items

Partial Refunds (if applicable):

• Book with obvious signs of use
• Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
• Items not in original condition, damaged, or missing parts not due to our error
• Returns made more than 30 days after delivery

Sale Items:

• Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Gifts:

• If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the return value. Once received, a gift certificate will be mailed to you.
• If the item wasn't marked as a gift or was shipped to the gift giver for later delivery, a refund will be issued to the gift giver.

Exchanges / Swaps:

In accordance with the Australian Competition and Consumer law, we replace items if they are defective or damaged, otherwise offer a full refund. If you you have received a defective item, send us an email at bikeblvdaustralia@gmail.com and send your item to: Unit 31, 5-11 Tariff Ct, WERRIBEE, VIC, 3030, Australia.

 

 

Please note that this policy is subject to change and may vary based on specific circumstances or promotions. We strive to provide fair and transparent return policies to ensure your satisfaction as our valued customer.

If you have any questions or require further assistance, please don't hesitate to contact our customer service team at contact@bikebvld.com.au.